- Tickets.ru Terms of Service
- IATA Agreement
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Privacy Policy
- Tickets Ru Limited Liability Company, a legal entity located at 18, Vosstaniya St., letter A, Saint Petersburg, 191014, the Russian Federation, taxpayer identification number: 7802720863 (hereinafter referred to as “the Agency”), respects your/Recipient’s/Payer’s personal and payment data (hereinafter referred to as “the Data”) by complying with the terms and conditions of the Federal Act “On Personal Data” No.152-FZ as of 27/07/2006 and the Federal Act “On Information, Information Technologies and Information Protection” No.149-FZ as of 27/07/2006 by virtue whereof the Agency has developed this document that determines the Agency’s personal data processing policy (hereinafter referred to as “the Privacy Policy”).
- Further, you will acquaint yourself with the information about the type of the Data that the Agency may collect and store, the purpose of its processing, who can receive it and for what purpose, as well as what cookies can be applied during your visit and use of the website htts://tickets.ru (hereinafter referred to as “the Website”).
- This Privacy Policy is integral part of the Terms of Service (offer of Tickets Ru LLC to conclude the Agreement on booking, ticketing and ticket sales services, as well as provision of other services via technical possibilities of the TICKETS.RU website) (hereinafter referred to as “the Terms”) available at the following link: https://tickets.ru/content/agreement-bookings-creation-and-cancellation.html. All the terms used in this Privacy Policy shall mean the same as in the Terms.
- The Agency uses general operation and technical security standards to prevent possible loss, misuse, modification or disposal of the Data. Taking into account special aspects and threats in mass media, as well as on the information telecommunication network Internet, the Agency cannot ensure absolute protection of the Data, but will make every effort to protect them at the highest possible level.
- In respect of all questions related to the Data, its processing, storage and use, contact the Customer Care or send your requests to the Agency’s address specified in Clause 1 of the Privacy Policy.
- What is personal data? Personal data shall mean any information directly or indirectly related to an identified individual or an identifiable individual (subject of personal data), regardless of the form and format of such data (e.g., name, email address, IP address or feedback you leave on the Website).
- What is payment data? Payment data is data on the Payer and the method (means of payment) whereby the Payer has paid for a Booking.
- What type of the Data does the Agency collect, store, process, and transfer? The Agency collects, stores, processes, and transfers all the information you enter on the Website, as well as submit to the Customer Care or the Agency in any other way and only to the extent and for the purpose as far as it is necessary for the fulfillment by the Agency of the Agency Service Agreement and for the fulfillment by the Carrier/Supplier of the Corresponding agreement. The Data may be automatically collected and processed during your use of the Website (for instance, through cookies).
Through your use of the Website the Agency collects, stores, processes, and transfers the following Customer’s/Recipient’s/Payer’s Data:- Last name, first name, paternal name (if available, subject to the requirement to specify the paternal name, which is stipulated in the rules of the corresponding Carrier/Supplier, to receive the Service), date of birth, information on gender, citizenship, mobile phone number, postal address and email address.
By accepting the Offer, you give the Agency consent to transfer the email address and mobile phone number, which you specified when creating an Order, to Air Carriers, so that they may contact you if necessary; - Data of the documents necessary for identification purposes (e.g., number and series of a passport, its expiration date) if the rules of the corresponding Carrier/ Supplier provide for mandatory submission of the data from ID cards to receive a Service;
- Payment card data of a Payer (payment card number, expiration date, CVC/CVV-code, and the name of a cardholder), as well as data on another method (means of payment) whereby the Payer has paid for the Booking;
- Logfiles (IP address, browser type, referring/exit pages and URLs, number of clicks and how you interact with the Website, domain names, landing pages/content, pages/content viewed, device ID and device location);
- Profile information (preferences, travel plans and other information about you);
- Customer’s content (feedback and comments that you upload to the Website);
- Customer’s behaviour (your activity on the Website, time and location of login, comments and uploads);
- Any other information which you leave voluntarily on the Website;
- Other data necessary for successful Booking of a specific Service/Agency Service.
Also, the Agency reserves the right to request additional information which may include “sensitive” personal data (for example, information by means of which it is possible to specify your health condition or religious beliefs) in order to provide you/Recipient with the highest possible level of Services/Agency Services by the Carrier/Supplier/Agency. Such information may be related to your/Recipient’s preferences in respect of the choice of a seat in the vehicle or hotel, meals, necessity of additional accompaniment or use of additional equipment when using the Services, etc.
The Agency also offers the opportunity to register and create an account in the “My Account” section through your existing social network profile (such as Facebook). In this case, your sign-in credentials (name and email address) will be imported from your social network account. Please note that when you use this option, the Agency may receive certain information via the respective social network, such as your name, age, location, preferences, occupation and other information from your public profile. Not all of this information might be requested by the Agency, but is automatically provided by the social network provider through the use of the "social sign-on" option. Nevertheless, we will only use the information that is necessary for the creation of your account in the “My Account” section and will, upon receipt of any other information, delete the not necessary data. After having created your account, you will have the opportunity to supplement it with any information you want to share with the Agency and which is necessary for Booking. - Last name, first name, paternal name (if available, subject to the requirement to specify the paternal name, which is stipulated in the rules of the corresponding Carrier/Supplier, to receive the Service), date of birth, information on gender, citizenship, mobile phone number, postal address and email address.
- Data on third parties (Recipients/Payers) collected, stored, processed and transferred by the Agency. If you create a Booking and pay on behalf of or for the benefit of third parties, the information you provide about those third parties shall be collected, stored and processed by the Agency according to the same terms and conditions that apply to your personal Data. By providing such information on third parties, you confirm that such third party is aware of the terms and conditions of this Privacy Policy and understands its consequences, as well as gives his/her unconditional and full consent to the collection, storage, processing and transfer of his/her personal Data in accordance with these terms, and agrees that access to such information is possible from the “My Account” section.
- Collection of data of underage persons. If you are an underage person, you shall not use this Website and are obliged to leave it immediately. This Website shall not be used and shall not be intended to collect information on underage users and advertise information on Services/Agency Services for children without their parents’ consent. The Agency shall process personal data of underage persons exceptionally in cases when such information is provided by their parents or legal representatives and with the purpose aforementioned in Clause 8 of this Privacy Policy. If the Agency becomes aware of the use of the Website by an underage person and provision of his/her data personal data by them, or in cases of parents’ or legal representatives’ requests for deletion of personal data, such information will be deleted within the reasonable term, and the Agency will make every effort not to collect, store, process and transfer the personal data of the underage person.
- Automated data collection and cookies. As most websites and mobile applications, the Agency uses an automated collection of information about you, cookies and social media plug-ins, provided that you have granted your consent to their use (e.g., though the banner on the Website or continued use of the Website) in order to optimize Agency Services and the Website performance.
When using this Website, there is the automated collection of information on the device you use to visit the Website, including information on software, operating system, IP address, the source of links, webpages clicked on by you, links you have used to access the Website, etc. Such automated data collection takes place with the purpose to adjust the use of Agency Services and offers intended for you, as well as to prevent possible fraud.
If you use social media to log into the Website, the Agency may receive your Data and information on your preferences from such social media.
The automated collection of some Data and the use of the technologies “cookie” and “web beacon” improve the functions of the Website and development of the most convenient use of the Website, as well as helps the Agency assess the implementation of advertising and marketing campaigns and offer information which may be of interest to you and useful for you.
Cookies are small text files that can be stored on your computer (or any other device) during you first visit of the Website and allow the Agency to recognize your computer (or another device) during your visit (for example, in order to remember data for logging into the “My Account” Section). The Agency mainly uses (i) functional cookies that do not collect personal data and (ii) cookies that help the Agency compile aggregate data about user traffic and interaction so that the Agency can offer better Website experiences and personalized advertisement. The Agency may also use trusted third party services that track this information on Agency’s behalf. You can choose to have your device warn you each time a cookie is being set on your Website or you can choose to turn off all cookies. However, if you disable cookies some features may be disabled and some of our services may not function properly. - Google Analytics. The Agency uses Google Analytics, which is a web analytics tool that helps understand how visitors engage with the Website. The following information is collected by Google Analytics: browser, type of a gadget, model of a gadget, location, country, city, supplier, screen resolution (on a mobile phone), time on the Website, language, operating system, visited pages on the Website. The information generated by cookies about the use of the Website (including the user's IP address) may be transmitted to and stored by Google on servers outside of the Russian Federation (e.g., in the USA). Google uses the information to examine the Website’s usage, prepare reports on the Website’s activities and to offer other optional services. Google may supply this information to third parties if Google is legally required to, or if third parties process the information on Google's behalf.
The Google Analytics cookies expire in 730 days (default value) and will be kept on your device for that period of time, unless of course you remove them manually. - Social Media Plug-Ins. In case you interact with social media plug-ins implemented into the Website (e.g., the "Like" button provided by Facebook Ireland Ltd in Ireland, the "Twitter" button provided by Twitter Inc in the USA or the "Instagram" button by Instagram, LLC in the USA) or you access content on our Website that contains a plug-in, your device establishes a direct connection with the servers of the respective social network operator. To our knowledge, social network operators receive information via their plug-ins regarding your use of the Website, such as your operating system, browser, IP address, the content currently being retrieved, the previous content retrieved and the date/time of the content visit. This enables the social network operator to put together a profile on your user behaviour and add this information to your respective profile on the social network. It cannot be ruled out that such a profile might be matched to you even if you are not registered with or logged in to the social network.
Please note that the Agency has no specific knowledge of the content of the data transmitted to or of its use by the third-party social media plug-in providers. Please obtain this information directly from the specific social network operator and read their privacy policies for detailed information about the collection, storage, processing and transfer of personal data, what rights you have and how you can achieve satisfactory privacy settings. In case you do not wish such a data transfer, the Agency recommends that you log out of the social network before you use the Website. - How does the Agency use the Data. The Agency collects and uses the Data: (i) to fulfill the terms and conditions of the Service Agreement by the Agency, including but not limited to the purposes of communication with you concerning the ordered Services/Agency Services and to send you confirmation of your Booking; to perform, process and edit your Booking; to provide support and customer service during your use of the Website and Agency Services; (ii) to fulfill the terms and conditions of the Corresponding agreement by the Carrier/Supplier.
Also, the Agency collects and uses the Data to: provide you with information on existing Services/Agency Services, as well as Services/Agency Services which may be published on the Website in the future; improve the performance and quality of the Website; provide answers to your requests and comments; calculate bonuses if you take part in any loyalty programs of the Agency; encourage you to participate in Agency’s surveys and provide feedback; find out the Services/Agency Services which may be of interest to you; satisfy your claims; notify you of possible illegal or unlawful acts; solve any issues which may arise out of or in connection with the fulfillment of the conditions of the Agency Service Agreement. Payment card data (data of another means of payment) shall be used to confirm the payment for the Booking you created on the Website.
Please note that the Booking of Services/Agency Services might be impossible if some Data have not been provided by you.
The Agency will also collect and use your personal data (name, email address and preferences) in order to send you periodic emails (newsletters) as well as push notifications regarding Services/Agency Services, special offers, promotions and ancillary services.
The Agency strives to provide you with the highest possible level of Agency Services. Thus, the Agency may send you information with the list of offers on our Website which may be of interest to you and which may be related to the Services/Agency Services selected by you, upon your Acceptance of the General Terms of Service. If you do not wish to receive such emails, you may opt out of receiving them by selecting the corresponding option on the Website or contacting the Customer Care. - Data transfer. To the extent necessary for Booking and payment for a specific Booking and for the proper provision by the corresponding Carrier/Supplier of the Services included in such Booking, the Agency transfers the Data to the Carrier/Suppliers/Fund Transfer Operator/Payment System and other subjects as indicated below because the Booking could not be created, paid and confirmed by the Carrier/Supplier, and the Services could not be provided by the Carrier/Supplier without such transfer.
The Agency may share the Data with the following entities:
- Carriers and Suppliers, which render the Services included in the Booking. The Agency does not give your email address to Carriers and Suppliers, unless it is required for the Booking of a specific Service and provision of such Service by the Carrier/Supplier. Carriers and Suppliers may only use such data for the aforesaid purposes. However, we recommend that you acquaint yourself with the personal data processing policy of each Carrier/Supplier that performs the Services you booked on this Website. Please note that the Agency does not supervise Carriers’/Suppliers’ compliance with their own personal data processing policy. Please note that such Carriers/Suppliers may contact you in order to obtain additional information on you, help you with the use of Services, or answer your comments, as long as it is necessary for the provision by them of the corresponding Services. In particular, you hereby give us your consent to transfer your email address and mobile phone number to airline carriers for the purpose of the airline carriers to contact you in an operational disruption;
- Fund Transfer Operators, Payment Systems and other subjects involved in the process of payment for your Booking, including those engaged in the processing of the Payer’s сredit/debit card, as well those in charge of fraud prevention.
- The Agency may also transfer the Data, directly or indirectly to legal entities or through third parties affiliated with the Agency; companies that belong to the same company group (holding) as the Agency does; representatives, officers, agents, employees or group partners as far as it is required for the fulfillment of the obligations under the Agency Service Agreement, as well as in the event of any disputes arising out of it.
- The Agency may also transfer the Data to other subjects if such transfer is necessary for the proper functioning of the Website or sending of message dialogs, which may be of interest to you. Such subjects obtain the Data only to the extent required for their operation. They are forbidden to transfer the Data or use them for any other or their own purposes. They shall abide by the same data protection terms as the Agency shall.Further to the above, when you use the website, IntentGlobal, Inc DBA Intent (hereinafter referred to as "Intent") being a partner of Agency is powering online behavioral advertising ("OBA") and other analyses of your unidentifiable data (not the personal data) with the use of third party cookies. More detailed information regarding such operations you may find in the privacy policy of Intent at the following link: https://intentmedia.com/privacy-policy/.At any time you may opt-out of Intent’s third party cookies on the Intent's website available at the following link: http://www.intentmedia.com/opt-out and/or on the general online advertising industry opt-out website, such as, for example, the Network Advertising Initiative website (http://www.networkadvertising.org/), the Digital Advertising Alliance website (http://aboutads.info) or the European Digital Advertising Alliance website (http://www.youronlinechoices.eu). - Cross-border Data transfer. You confirm and agree that in order to fulfil the Corresponding agreement by the Carrier/Supplier located beyond the Russian Federation, as well as to ensure successful Booking and its payment in the event that the subjects located outside the Russian Federation are involved in, the Agency may carry out the cross-border transfer of the Data, hence the Data may be stored and processed on the servers and sources located in any country of the world.
Any cross-border transfer of the Data is carried out only for those recipients and to the extent required for compliance with the terms and conditions of the Corresponding agreement by the Carrier/Supplier, as well as to ensure successful Booking and its payment. - How does the Agency protect the Data? The Agency does its utmost to ensure that your visit and use of the Website is as safe as possible. Thus, the Agency abides by the provisions of the Federal Act “On Personal Data Protection” No.152-FZ as of 27/07/2006 and the Federal Act “On Information, Information Technologies and Information Protection” No.149-FZ as of 27/07/2006.
- Your rights. Pursuant to Part 1 Article 14 of the Federal Act “On Personal Data Protection” No.152-FZ as of 27/07/2006, you have the right to rectification of, blocking of and disposal of the Data in case that the Data are incomplete, outdated, inaccurate, illegally obtained or are not necessary for the stated processing purpose, and take right protection measures provided for by the laws. In such cases, contact the Customer Care or send your request to the Agency’s address set forth in Clause 1 of this Privacy Policy.
- Amendments. The Agency, at its sole discretion, may from time to time make amendments to this Privacy Policy. The Agency publishes the amendments on the Website. The Agency is not obliged to notify each Customer of any amendments made to this Privacy Policy, but to publish them on this Website. The amendments shall be deemed effective as of the date of their publication. You shall check for updates to this Website on your own and on a regular basis. You realize and agree that your explicit acceptance of these terms and conditions and/or the use of the Website after the date of publication of the amendments shall be deemed to be your full and unconditional consent to the amended Privacy Policy. If you do not accept the modified Privacy Policy, you shall cease to use the Website.
- CONTACT DETAILS
Tickets Ru LLC
Major State Registration Number (OGRN): 1107847238652
Taxpayer ID number: 7802720863
Address: 18, Vosstaniya St., letter A, Saint Petersburg, 191014, the Russian Federation
Tel: +7 495 777 25 72
Edition of the Privacy Policy is effective as of July 1, 2017.
© TICKETS.RU. All rights reserved.
If you haven't found an answer to your question, please contact our Customer Care Service
- Tickets Ru Limited Liability Company, a legal entity located at 18, Vosstaniya St., letter A, Saint Petersburg, 191014, the Russian Federation, taxpayer identification number: 7802720863 (hereinafter referred to as “the Agency”), respects your/Recipient’s/Payer’s personal and payment data (hereinafter referred to as “the Data”) by complying with the terms and conditions of the Federal Act “On Personal Data” No.152-FZ as of 27/07/2006 and the Federal Act “On Information, Information Technologies and Information Protection” No.149-FZ as of 27/07/2006 by virtue whereof the Agency has developed this document that determines the Agency’s personal data processing policy (hereinafter referred to as “the Privacy Policy”).
- The safety of payments on Tickets.ru
- Anti-fraud policy
- Anti-fraud verification of payments
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